Who controls our data?
The owner. When your system is first set up, the owner's name and email are the first details entered, and from then on the system and its data are locked to that person. The owner always has full control of backups, staff roles and the emergency lockdown. No staff member can remove or demote them, and ownership only changes at the owner's own request.
Who hosts the system and where is my data?
We do, in South Africa. Each client runs on its own server in a large, secure data centre in Cape Town or Johannesburg (you choose the city), with 99% uptime and your data encrypted at rest. Your bookings are backed up every night, Fleet plans keep a backup copy in the other city, and you can ask for an export of your data at any time.
Will my clients see your name?
No. Your company name, logo and colours appear on confirmations, quotations, emails, the booking form, the client portal, the chauffeur app and the office TV.
Do my chauffeurs need to download an app?
No. They open a sign-in link on their phone and add it to the home screen. It works on Android and iPhone, with notifications for new jobs and a WhatsApp backup. With Webfleet, jobs also go to the car's tablet.
How do online payments work?
Through your own payment gateway account: Yoco, Payfast, Peach Payments, Stitch, Paystack or Adumo, and you can use a different one on each booking form. Card, Instant EFT, Capitec Pay and the other methods your gateway offers all work. Guests pay in full to book, and the money goes straight to you. Your gateway charges its usual fees.
Which accounting software does it work with?
QuickBooks Online, Xero and Sage Business Cloud Accounting (South Africa) connect directly, and Sage Pastel Partner and Xpress take an import file the system makes. Every plan also has a billing export you can import into most accounting packages.
Do we need Microsoft 365?
No. Staff can sign in with Microsoft 365 or Google Workspace work accounts, or with their email and a password plus a one-time code. Emails go out from Microsoft 365, Google Workspace or any email provider. You choose who gets in and give each person a role: Staff, Accounts or Management.
Who pays for Google Maps, flights, tracking and WhatsApp?
You do, on your own accounts with each provider, so you only pay for what you use. We help you set each one up.
Is it POPIA-ready?
It has the tools: your Information Officer's details on the booking form, automatic clean-up of old personal details, exports of one person's information, and an audit trail of who saw and changed what.
What happens when the system is updated?
We put each new version live for you, with release notes. Your bookings, settings and branding stay as they are.